1. How billing works
mydubly has no subscription and no recurring charges. You buy credits once, in any whole-dollar amount, and jobs use them as you go. The credits a job needs are shown before you start it and reserved when it starts. Credits do not expire while your account is open.
2. Automatic credit refunds for jobs
You never pay for a job that does not finish. Reserved credits go back to your balance automatically when:
- a job fails on our side;
- you cancel a job before it finishes — including by closing or refreshing the tab while it runs;
- a job expires because it stopped making progress.
You can see every charge and refund under Recent activity in the credits window. If a job finished but the result was clearly broken (for example empty or unusable output caused by a fault on our side), email us within 7 days with the file name and time and we will return the credits.
Jobs that completed normally are not refunded because the output was imperfect: machine transcription, translation and voice generation can contain errors, as explained in our Terms.
3. Refunds of money
You can get your money back to your original payment method if:
- You change your mind — within 7 days of a purchase, as long as none of the credits from that purchase have been used. Request it by email.
- You were charged but did not get credits — for example a payment went through but the credits never appeared, or you were charged twice. We refund the extra charge in full, or add the missing credits if you prefer.
- We close the Service or end your account without you breaking our Terms — we refund the value of your unused purchased credits.
A refund for a purchase removes the credits from it, including any bonus credits that came with it. Free credits (like the sign-up bonus) and promotional or bonus credits have no cash value and cannot be refunded. Purchased credits that have been used cannot be refunded except where the law requires it.
Accounts closed for fraud, chargeback abuse or breaking our Acceptable Use Policy are not eligible for refunds of credits already used.
4. How to ask for a refund
Email support@mydubly.com from the address on your account with the date, amount and payment method (card or UPI), and the payment or order ID from your receipt if you have it.
- We reply within 2 business days.
- Approved refunds are issued within 5–7 business days.
- It can then take another 5–10 business days for your bank, card issuer or UPI app to show the money. Refunds go back in the original currency and to the original payment method; we cannot refund to a different account.
5. Cancellation
Jobs: you can cancel a running job at any time, and the reserved credits come back immediately.
Account: since there is no subscription, there is nothing to cancel to stop being charged. If you want your account closed, email us. Closing an account deletes any remaining credits, so request any refund you are eligible for first.
6. Chargebacks
Please contact us before disputing a charge with your bank — we can usually fix the problem faster. When a payment is disputed, we may freeze the matching credits while the dispute is open, and remove them if the dispute is decided in your favour.
7. Your legal rights
This policy does not limit any rights you have under the Consumer Protection Act, 2019 or other consumer laws that apply to you. For complaints that are not resolved, see our Contact & Grievances page.