Legal

Contact & Grievances

Last updated 1 October 2026

In short
  • Support, billing and refunds: support@mydubly.com. We reply within 2 business days.
  • Complaints go to our Grievance Officer and are acknowledged within 24 hours.

1. Support and billing

For help with a job, credits, payments or refunds, email support@mydubly.com. Write from the email address on your account and include the file name, time or payment ID if it is relevant. We reply within 2 business days.

Many answers are already in the questions section on the home page.

2. Who runs mydubly

Service
mydubly — https://mydubly.com
Operated by
[Your full name], an individual based in India
Postal address
[Street address, City, State, PIN code], India

3. Grievance Officer

Under the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, you can raise complaints about the Service, content, your personal data or a purchase with our Grievance Officer:

Name
[Your full name]
Address
[Street address, City, State, PIN code], India
Response time
Acknowledged within 24 hours (48 hours for consumer complaints); resolved within 15 days.

If you are not satisfied with our response, you can approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or, for personal data, the Data Protection Board of India.

4. Privacy requests

To access, correct or delete your data, or to close your account, email support@mydubly.com from the address on your account with the subject “Privacy request”. We respond within 30 days. Details are in our Privacy Policy.