1. A digital service — nothing is shipped
mydubly sells prepaid credits for an online service. We do not sell or ship physical goods, so there are no shipping charges, couriers or delivery addresses. Everything is delivered online, to your account and your browser, worldwide.
2. Delivery of credits
Credits are added to your account automatically as soon as Cashfree Payments confirms your payment — usually within a few seconds. Your new balance appears in the header and in the credits window, and the purchase is listed under Recent activity.
If a payment is still pending (some UPI and bank payments take a little longer), the credits are added as soon as it clears. If credits have not appeared within 30 minutes of a successful payment, email support@mydubly.com with your payment details and we will add them or refund you.
3. Delivery of results
When you start a job, your browser sends the audio for processing and receives the results — transcripts, translations, subtitles and translated audio — in the same browser tab, usually within seconds to a few minutes depending on length and output type. Your browser assembles the translated video on your device where possible. Download buttons appear as each result is ready.
Keep the tab open until the job finishes. Results are deleted from our servers after delivery, and within 30 minutes after a job ends at most, so download everything you want to keep. If a job does not complete, its credits are returned automatically, as described in our Refund & Cancellation Policy.
4. Problems with delivery
Email support@mydubly.com with the time of the payment or job and we will look into it, usually within 2 business days.